Support FAQs for Count Administrators
We have developed the Frequently Asked Questions below to help Count Administrators take full advantage of the features within the Point in Time Regional Command Center. General FAQs about the point in time count, and about the services available from Simtech to support it, can be found here. If you don't see the answer to your question already posted then please submit a ticket to our help desk and a member of our team will be glad to assist.
Count Planning
What do we need to do to customize the Volunteer Registration Portal to meet our local needs?
How can we use social media to recruit volunteers for the PIT count?
Why should we consider a "Known Locations" approach for planning purposes?
How do I view the Known Locations Surveys that have come in already?
How does the Counting Us app help personalize and streamline the data collection process?
What are the various User Roles available within the Regional Command Center?
How can the Command Center be used to manage regions and count teams?
How can I control what map boundaries are displayed within the Counting Us app?
What do we need to do to customize the questions in the surveys to meet our local needs?
How do I revise the order that the surveys are listed within the Counting Us app?
Volunteer FAQs
How do I enable location services on my Android or Apple device?
What steps do should I take to get started with the Counting Us app?
How can I provide feedback to help improve future PIT counts?
How do I handle the Unknown Location Error on Apple Devices?
Managing Data Quality within the Regional Command Center
How can I check for duplicate surveys within the Command Center?
Can I tag responses with my own custom tags for post-count follow up?
How can I use the Data Export feature and Excel to improve data quality of our survey data?
Why is having a response for age so important that Simtech made this a required field?
Reporting and Data Analysis
How can I generate a HUD-compliant Point in Time report from the Command Center?
How can we derive estimates for any responses that are left blank? Is there an extrapolation tool?
Why is there no "long and indefinite" qualifier on either developmental disability or HIV/AIDS?
How can I see data, or run a report, over a geographic subset of the data?
The count has ended. How do I prevent people from entering additional surveys?