These Frequently Asked Questions are being provided to Surveyors in response to common issues and questions that may arise before and during the annual Point-In-Time homeless count.
 

• What steps do I take to get started with the Counting Us app?

• What is on the My Count page?

• How do I submit a survey that has been saved as a "Draft"? 

• How do I switch between Count Activities? 

• Why do I get an error saying "The activity has been locked and is no longer accepting responses"? 

• How do I enable location services on my Android or Apple device? 

• How do I submit a Known Location Survey?

• How can I provide feedback to help improve future PIT counts? 

• How do I handle the Unknown Location Error on Apple Devices? 

• What privacy policies exist to ensure the personal information used to register an account is protected? 

• I signed up for the count, how do I obtain a password?