THE TRIAGE PROCESS
The flow diagram below accompanies the State of California Recommended Strategic Approaches for COVID-19 Response for Individuals Experiencing Homelessness. A local triage protocol that is based on this guidance may be as follows:
THE SCREENING SURVEY
Note that the Health and Wellness screening survey can be modified to meet local needs as necessary. For example, if no test kits are available, those questions can be removed and the assessment can be shifted to focus on temperatures above 100.4 (indicating a fever) and the presence of a new or worsening cough.
COMMAND CENTER OPERATIONS
Based on the survey results, the new tagging feature within the Command Center can be used to assign tags for vulnerability status, current health condition, and current living situation to support the triage process. Notes can be added to the record and the status of the surveys can be changed to indicate that no further action is required.
The GPS details and contact information captured within the survey help support ongoing communications with the client. All data can be viewed in map or list format or exported as a CSV file to be worked with offline.