Support FAQs for COVID-19 Administrators
The Frequently Asked Questions below have been created to help administrators take full advantage of the features within the Regional Command Center as part of a coordinated response to COVID-19. If you don't see the answer to your question then please submit a ticket to our help desk and a member of our team will be glad to assist.

The response to COVID-19 is a continuously evolving process. As a result, there are a few questions below for which we need to invest additional time to articulate a response.  

Planning Activities

Ongoing Management and Triage

    • What do I need to do to claim an incoming survey and start working with a person?
    • How can the new custom tagging feature be used to help support the triage process?
    • How can the maps and filters be used to create a targeted "by name list" to work off of? 
    • We need to refer someone to a particular open bed within our community. How can this be accomplished?
    • How can we determine if there is vacancy at a particular shelter? 
    • As time goes on, it is likely that multiple surveys may be conducted for the same person. How can these be linked together?